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Spanish Speaking Customer Support Representative - Remote

Posted 8 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative for Online Content Creators! In this role, you will be the trusted support liaison for our Spanish-speaking clients engaged in the dynamic world of online content creation. Your responsibilities will revolve around providing exceptional customer service, helping creators navigate our platform, and resolving any issues they may face.

In Short

  • Respond to customer inquiries in Spanish via email, phone, and chat
  • Provide assistance to content creators with platform-related questions and solutions
  • Document customer interactions accurately in our support ticket system
  • Collaborate with internal teams to relay user feedback and enhance our services
  • Guide clients on best practices for content creation and audience engagement
  • Participate in training sessions to remain knowledgeable about all platform features

Requirements

  • Excellent communication skills in Spanish
  • Enthusiasm for digital media
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Experience in customer support is a plus

Benefits

  • Opportunity to work with a dynamic team
  • Engagement with online content creators
  • Training and development opportunities
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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