Spanish Speaking Customer Support Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer support to Spanish-speaking clients through multiple channels, including chat, email, and phone.
• Assist customers with inquiries related to products, services, and account issues.
• Resolve customer complaints efficiently, ensuring a positive resolution and customer satisfaction.
• Document all interactions thoroughly in our CRM system for future reference and quality assurance.
• Work closely with team members to improve service delivery and share best practices.
• Stay informed about product updates and new offerings to provide accurate and timely information to customers.
• Encourage customer loyalty and retention through positive engagement and support.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a remote environment.
• Familiarity with CRM systems.
• Problem-solving skills.
• Team player with a positive attitude.

Benefits

• Work remotely from Greece.
• Opportunity for professional growth.
• Dynamic working environment.
• Supportive team culture.