Spanish Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for Spanish Speaking Customer Support Representatives in the Financial Industry. This remote position is based in Greece and allows you to contribute to a leading financial institution while working from the comfort of your home. If you have a passion for finance and a dedication to delivering exceptional customer service to Spanish-speaking clients, we invite you to apply!

In Short

• Provide outstanding customer support to Spanish-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to their accounts, transactions, and financial services.
• Offer detailed information about financial products and services to help clients make informed decisions.
• Effectively resolve customer complaints and issues with a focus on maintaining a high level of satisfaction.
• Document customer interactions accurately in the CRM system for effective follow-up and service improvement.
• Collaborate with internal teams to ensure customer inquiries are addressed promptly and accurately.
• Ensure compliance with industry regulations and company policies in every customer interaction.

Requirements

• Fluency in Spanish and English.
• Experience in customer service, preferably in the financial sector.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Familiarity with CRM systems.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Work from home flexibility.
• Opportunity to work with a leading financial institution.
• Competitive salary and benefits package.
• Professional development opportunities.