Spanish Speaking Customer Support Representative - Remote

Overview

We are currently looking for a Spanish Speaking Customer Support Representative for the Home Appliances Department. This position is ideal for individuals who are enthusiastic about home appliances and committed to delivering exceptional customer service to Spanish-speaking clients.

In Short

• Provide top-notch customer support to Spanish-speaking clients regarding home appliances products via phone, email, and chat.
• Assist customers with inquiries about product specifications, troubleshooting issues, and service requests.
• Resolve customer complaints and ensure a positive experience throughout the resolution process.
• Document all customer interactions efficiently and accurately, ensuring timely follow-up on outstanding issues.
• Work closely with the sales and technical teams to enhance product knowledge and address customer concerns effectively.
• Stay informed about the latest home appliance trends and product offerings to provide accurate information to clients.
• Gather customer feedback to help improve service processes and product offerings.

Requirements

• Fluent in Spanish, both written and spoken.
• Strong communication and interpersonal skills.
• Experience in customer support or a related field.
• Knowledge of home appliances is a plus.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary.
• Opportunities for career growth.
• Dynamic work environment.
• Training and development programs.
• Health and wellness benefits.