Spanish Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Home Entertainment Systems Department. This role is perfect for individuals who are passionate about consumer electronics and enjoy providing exemplary customer service to Spanish-speaking clients.

In Short

• Deliver outstanding customer support to Spanish-speaking clients regarding home entertainment systems via phone, email, and chat.
• Assist customers with inquiries related to product specifications, troubleshooting, installation, and warranty services.
• Effectively resolve customer complaints and technical issues to ensure a seamless user experience.
• Document customer interactions accurately and follow up on unresolved queries.
• Work collaboratively with internal teams to address complex service issues and improve overall customer satisfaction.
• Educate customers on product features, updates, and best practices for optimal usage.
• Gather feedback from customers to contribute to continuous improvement efforts.

Requirements

• Fluency in Spanish and English.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Knowledge of home entertainment systems is a plus.
• Ability to troubleshoot and resolve technical issues.
• Proficient in using customer support software and tools.
• Strong problem-solving skills.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a dynamic team.
• Training and development opportunities.
• Flexible working hours.
• Employee discounts on products.