Finnish Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Deliver exceptional customer service to Finnish-speaking clients via phone, email, and chat regarding car rental inquiries and bookings.
• Assist customers with the rental process, including vehicle selection, booking modifications, and special requests.
• Provide support in resolving customer complaints and issues promptly, ensuring overall satisfaction.
• Stay informed about the company’s fleet and services to assist customers effectively and promote special offers.
• Document all customer interactions accurately and maintain organized records of transactions.
• Collaborate with other departments to ensure smooth car rental operations and enhance customer experience.
• Work to achieve individual and team performance targets while maintaining a high standard of service.

Requirements

• Fluency in Finnish and English.
• Strong communication skills.
• Experience in customer service, preferably in the automotive or rental industry.
• Ability to handle customer complaints and resolve issues effectively.
• Organizational skills and attention to detail.
• Team player with a positive attitude.

Benefits

• Competitive salary.
• Dynamic work environment.
• Opportunities for career growth.
• Employee discounts on car rentals.
• Comprehensive training program.