Dutch or Flemish Speaking Customer Support Representative - Remote

Overview

Mercier Consultancy is seeking a Dutch or Flemish Speaking Customer Support Representative to join our Client's team, dedicated to supporting their clients in the energy sector! In this role, you will be the key point of contact for Dutch or Flemish speaking customers, providing exceptional support and assistance with their inquiries related to energy services. Your language skills will help maintain clear communication and deliver high-quality service to our clients.

In Short

• Respond to customer inquiries in Dutch or Flemish via phone, email, and chat
• Assist clients with questions regarding energy services, billing, and account management
• Accurately document customer interactions and resolutions in our CRM system
• Collaborate with internal teams to resolve complex customer issues
• Provide clear and concise information about services and updates
• Gather client feedback to enhance service delivery
• Engage in ongoing training to stay updated on industry trends and services

Requirements

• Fluency in Dutch or Flemish
• Strong communication skills
• Experience in customer service is preferred
• Ability to work in a team-oriented environment
• Problem-solving skills
• Familiarity with CRM systems
• Passion for the energy sector

Benefits

• Competitive salary
• Opportunities for professional growth
• Supportive team environment
• Training and development programs
• Flexible working hours