Dutch Speaking Customer Support Representative - Remote

Overview

Mercier Consultancy is excited to announce an opportunity for a Dutch Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will assist our Dutch-speaking clients as they navigate our marketplace platform, providing them with the necessary support to enhance their online selling and buying experiences. Your expertise will ensure that our customers receive exceptional service and guidance at every step.

In Short

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist users with questions regarding the marketplace platform, including account management, listings, and transactions
• Document all customer interactions and resolutions in our CRM system
• Work collaboratively with other departments to resolve complex issues
• Provide clients with information about best practices for using the platform effectively
• Collect feedback from users to contribute to service improvements and platform enhancements
• Engage in regular training to remain up-to-date with platform features and updates

Requirements

• Fluent in Dutch
• Strong communication skills
• Experience in customer service
• Ability to work in a fast-paced environment
• Familiarity with e-commerce platforms
• Proficient in using CRM systems
• Team player with problem-solving skills

Benefits

• Opportunity to work in a dynamic team
• Professional development and training
• Flexible working hours
• Remote work options
• Competitive salary