Dutch Speaking Customer Service Agent - Remote

Overview

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a highly motivated and customer-focused professional for our exciting opportunity as a Dutch Speaking Customer Service Agent in the E-commerce Department located in Greece. This role is ideal for someone who is passionate about helping others and has a background in consumer services. Joining our team means you will be part of a dynamic environment where your input is valued, and your skills are continuously refined in the fast-paced world of E-commerce. As a representative of our client's brand, you will play a crucial role in ensuring customer satisfaction by providing top-tier support to Dutch-speaking customers. In addition to aiding customers with their inquiries and concerns, this position offers the chance to experience the beauty and culture of Greece while working in a fulfilling, international setting. If you are a fluent Dutch speaker with a strong commitment to customer service excellence, we invite you to seize this opportunity to grow your career with us!

In Short

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to orders, product information, and account management.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain a thorough understanding of the company's products and services to provide accurate information to customers.
• Collaborate with team members to enhance the overall customer experience and identify areas for improvement.
• Document customer interactions and feedback in the company’s CRM system.
• Participate in training sessions to continuously improve product knowledge and customer service skills.

Requirements

• Fluency in Dutch is required.
• Strong commitment to customer service excellence.
• Experience in consumer services is preferred.
• Ability to communicate effectively with customers.
• Willingness to participate in training and development.

Benefits

• Opportunity to work in a dynamic and international environment.
• Chance to experience the beauty and culture of Greece.
• Continuous training and skill development.
• Valuable experience in the E-commerce sector.