Dutch Speaking Customer Service Representative - Remote

Overview

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic and motivated Dutch-speaking Customer Service Representative to join our Telecommunications Department in Greece. This role offers the opportunity to immerse yourself in a vibrant culture while providing exceptional customer support to clients in the telecommunications sector. The ideal candidate will possess a passion for customer service and the ability to communicate effectively in Dutch, ensuring that users have an outstanding experience. This position not only allows you to engage with clients on a daily basis but also provides a chance to work within a supportive and collaborative team that values personal growth and professional development. As we expand our services and client base, we invite you to be part of this exciting journey, where your contributions will make a significant impact on our customers and the company as a whole. If you are ready to take the next step in your career and enjoy the beautiful landscapes of Greece while working in a fast-paced environment, we want to hear from you!

In Short

• Provide exceptional customer service and support to Dutch-speaking clients in the telecommunications sector
• Respond promptly to customer inquiries via various communication channels including phone, email, and chat
• Assist customers with troubleshooting technical issues and guide them in resolving their problems
• Maintain accurate records of customer interactions and feedback in our customer service database
• Collaborate with the telecommunications team to improve service delivery and client satisfaction
• Identify and escalate priority issues to appropriate departments when necessary
• Stay updated on product knowledge and industry trends to effectively assist customers

Requirements

• Fluency in Dutch and English
• Strong communication skills
• Experience in customer service or related field
• Ability to troubleshoot technical issues
• Team player with a collaborative mindset
• Willingness to learn and adapt to new challenges

Benefits

• Opportunity to work in a vibrant culture
• Supportive and collaborative team environment
• Professional growth and development opportunities
• Engagement with clients on a daily basis
• Impactful contributions to customer satisfaction