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Dutch Speaking Customer Service Representative - Remote

Posted 6 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is looking for an enthusiastic Dutch Speaking Customer Service Representative to join our Smart Home Technology Department. In this exciting position, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries and issues related to smart home products and services.

In Short

  • Respond to customer inquiries in Dutch via phone, email, and chat regarding smart home technology
  • Assist clients with product setup, usage questions, and troubleshooting
  • Document customer interactions and technical issues accurately in our CRM system
  • Collaborate with product and technical support teams to resolve customer concerns
  • Provide insights and feedback to improve product offerings and customer experience
  • Stay current with smart home technology trends and product features
  • Engage in continuous training to enhance technical knowledge and customer service skills

Requirements

  • Fluency in Dutch
  • Excellent communication skills
  • Strong problem-solving abilities
  • Experience in customer service is a plus
  • Technical aptitude with smart home products
  • Ability to work in a team environment
  • Willingness to learn and adapt to new technologies

Benefits

  • Competitive salary
  • Comprehensive training programs
  • Opportunities for career growth
  • Dynamic team environment
  • Health and wellness benefits
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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