Dutch Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is a premier agency dedicated to connecting skilled professionals with remarkable job opportunities across Greece. We are currently seeking a Dutch Speaking Customer Service representative to join an Anti-Financial Crime Unit. This role is a great opportunity for individuals who are passionate about compliance, customer service, and helping create a secure financial environment. In this position, you will assist Dutch-speaking clients by addressing inquiries, providing information on anti-financial crime policies, and ensuring compliance with regulations. If you are detail-oriented, have a strong commitment to integrity, and enjoy being part of a mission-driven team, we would love to see your application!

In Short

• Provide exceptional customer service via phone, email, and chat to Dutch-speaking clients.
• Assist customers with inquiries related to anti-financial crime policies and procedures.
• Effectively handle and resolve customer complaints while ensuring adherence to regulatory standards.
• Document customer interactions and maintain accurate records in compliance with company policies.
• Collaborate with cross-functional teams to address compliance issues and improve service quality.
• Stay updated on anti-financial crime regulations and company policies to provide accurate guidance to customers.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Detail-oriented with a commitment to compliance and integrity.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.

Benefits

• Opportunity to work in a mission-driven team.
• Professional development and training opportunities.
• Flexible working hours.
• Competitive salary and benefits package.