German Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment is thrilled to offer an excellent opportunity for a German Speaking Customer Support representative within the Luxury & High-End Brand Retail Department. This role is ideal for individuals who are passionate about delivering exceptional service to clients in the luxury sector. As a key member of our support team, you will assist German-speaking customers with their inquiries, ensuring they receive the highest level of service and care. If you have a flair for luxury and are fluent in German, we would love to hear from you!

In Short

• Provide outstanding customer support via phone, email, and chat in German.
• Assist customers with inquiries about luxury products and services.
• Resolve customer complaints with discretion and professionalism.
• Educate customers on product features and assist them in making informed decisions.
• Maintain accurate records of customer interactions for quality assurance.
• Collaborate with team members to elevate the customer experience and meet sales targets.

Requirements

• Fluency in German is essential.
• Experience in customer service, preferably in luxury retail.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints professionally.
• Detail-oriented with excellent record-keeping skills.
• A passion for luxury products and services.

Benefits

• Opportunity to work in a prestigious luxury environment.
• Competitive salary and benefits package.
• Training and development opportunities.
• Dynamic and supportive team culture.