Dutch Speaking Customer Service Agent for Veterinary Services - Remote

Overview

Mercier Consultancy Bulgaria is looking for a Dutch Speaking Customer Service Agent to join our Veterinary Services Department. In this compassionate role, you will be responsible for supporting our Dutch-speaking clients who seek veterinary care and advice for their pets.

In Short

• Provide exceptional customer support in Dutch for inquiries related to veterinary services.
• Assist clients with scheduling appointments and understanding available services.
• Address questions about pet health care, treatment options, and recommendations.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain accurate records of customer interactions and appointments.
• Collaborate with veterinary professionals to convey relevant information to clients.
• Stay informed about veterinary practices and pet care trends to assist customers effectively.

Requirements

• Fluency in Dutch.
• Strong communication skills.
• Passion for animal welfare.
• Ability to handle customer inquiries and complaints professionally.
• Experience in customer service is a plus.

Benefits

• Opportunity to work in a compassionate environment.
• Training and development opportunities.
• Supportive team atmosphere.