German Speaking Aviation Customer Support Agent - Remote

Overview

Join Patrique Mercier Recruitment JP as a German Speaking Aviation Customer Support Agent and embark on an exciting journey to Greece!

This role is perfect for individuals who are passionate about aviation and customer service. In this position, you will support our German-speaking clients, assisting them with their inquiries and providing solutions that ensure a smooth travel experience. Your role will be vital in maintaining high standards of customer satisfaction. If you’re ready for a new adventure in a vibrant location, this opportunity is for you!

In Short

• Deliver top-notch customer support to German-speaking clients via various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to flight bookings, modifications, and general travel advice.
• Quickly identify and resolve customer issues, ensuring a seamless and friendly interaction.
• Carefully document customer interactions in the CRM system to maintain accurate records.
• Work closely with other teams to escalate and resolve complex inquiries as needed.
• Stay informed about aviation policies and travel regulations to provide reliable information.
• Engage in team collaboration to enhance service delivery and customer experience.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the aviation industry.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work in a vibrant location.
• Competitive salary and benefits.
• Supportive team environment.
• Training and development opportunities.