Dutch Speaking Aviation Customer Support Agent - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with queries related to flight reservations, cancellations, and general travel information.
• Troubleshoot and resolve customer issues while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and reporting.
• Collaborate with internal teams to escalate and resolve complex inquiries efficiently.
• Stay updated on aviation policies, travel regulations, and product offerings to inform and assist customers.
• Contribute to team goals and service improvements through collaboration and feedback.

Requirements

• Fluency in Dutch and English.
• Experience in customer service, preferably in the aviation sector.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Knowledge of aviation policies and travel regulations.

Benefits

• Opportunity to work in a beautiful setting in Greece.
• Competitive salary and benefits package.
• Supportive team environment.
• Training and development opportunities.