German Speaking Aviation Customer Support Agent - Remote

Overview

Join Patrique Mercier Recruitment JP as a German Speaking Aviation Customer Support Agent and embark on an exciting journey to Greece!

In Short

• Deliver top-notch customer support to German-speaking clients via various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to flight bookings, modifications, and general travel advice.
• Quickly identify and resolve customer issues, ensuring a seamless and friendly interaction.
• Carefully document customer interactions in the CRM system to maintain accurate records.
• Work closely with other teams to escalate and resolve complex inquiries as needed.
• Stay informed about aviation policies and travel regulations to provide reliable information.
• Engage in team collaboration to enhance service delivery and customer experience.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the aviation industry.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Problem-solving skills and attention to detail.

Benefits

• Opportunity to work in a vibrant location.
• Supportive team environment.
• Career growth opportunities.
• Comprehensive training provided.