Customer Support Manager - Remote

Overview

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

In Short

• Guide hoteliers on navigating the Exely Solutions effectively.
• Offer strong and timely support by addressing hoteliers queries through calls and emails.
• Manage hoteliers feedback and escalate it to the relevant department.
• Ensure our solutions are functioning accurately on the hotelier's end.
• Oversee the timely resolution of hoteliers requests in case of issues.

Requirements

• Fluency in Bahasa Indonesia.
• Ability to communicate in English when needed.
• Passion for helping people and building long-term relationships.
• Experience in customer support is preferred.
• Strong communication skills.

Benefits

• Work in a fast-paced IT company.
• Opportunity to be part of a global team.
• Engagement with diverse clients from various countries.