Customer Support Manager - Remote

Overview

The Customer Support Manager will serve as the primary post-sales interface and trusted advocate for ALL.SPACE customers, ensuring seamless onboarding, integration, and in-life support while managing customer relationships and driving service excellence.

In Short

• Act as the primary point of contact for post-sales customer engagement.
• Build and nurture long-term relationships through onboarding and ongoing support.
• Champion customer needs and issues across internal teams.
• Lead on-site fault analysis and troubleshooting of antennas.
• Conduct in-field release updates and maintenance.
• Collect and analyze field failures for feedback to the development team.
• Manage customer expectations and service performance.
• Deliver customer training modules on installation and operation.
• Support technical integration with customer success criteria.
• Lead continual service improvement initiatives based on feedback.

Requirements

• Experience in customer support or post-sales roles.
• Strong relationship management skills.
• Technical knowledge in satellite communications.
• Ability to troubleshoot and analyze technical issues.
• Excellent communication skills.
• Experience in conducting training sessions.
• Proven ability to manage customer satisfaction programs.
• Ability to work collaboratively with teams.
• Strong problem-solving skills.
• Commitment to service excellence.

Benefits

• Opportunity to work with cutting-edge technology.
• Supportive and inclusive work environment.
• Career development opportunities.
• Engagement with a diverse team.
• Participation in innovative projects.