Manager, Customer Support - Remote

Overview

The Manager of Customer Support will oversee the day-to-day operations of the support team, ensuring customers receive timely and effective assistance. This role focuses on leading the team, optimizing workflows, and improving the overall customer experience.

In Short

• Manage and support the customer support team by providing coaching and guidance.
• Oversee daily operations and maintain service quality.
• Track and report on team performance using key metrics.
• Identify opportunities to improve processes and implement best practices.
• Collaborate with peers to resolve customer issues.
• Handle escalated customer concerns effectively.
• Support the development of training materials.
• Provide feedback to improve products and services.

Requirements

• Bachelor’s degree in Business, Management, or related field preferred.
• 5–7 years of experience in customer support, including supervisory experience.
• Proven ability to lead and develop high-performing teams.
• Strong knowledge of customer service best practices.
• Excellent problem-solving and conflict resolution skills.
• Strong communication skills.
• Proficiency with customer support software and CRM systems.

Benefits

• Annual salary range of $110,000-$120,000.
• Eligibility for an annual bonus based on goal achievement.
• Flexible time off.
• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Health savings account with company contributions.
• Life, accident, and disability coverage.
• Employee assistance programs and well-being benefits.