Customer Support Manager - Remote

Overview

This position offers an exciting opportunity to join a fast-paced climate-tech company making a direct impact on energy efficiency and sustainability across thousands of buildings.

In Short

• Engage directly with property managers and building owners.
• Ensure optimal system performance, tenant comfort, and reduced carbon emissions.
• Manage a consistent shift from Tuesday to Saturday (11:30 AM–8:00 PM EST).
• Provide real-time technical support via live phone calls on a 24/7 support line.
• Remotely troubleshoot heating and energy systems.
• Analyze system data and perform real-time settings adjustments.
• Conduct remote quality assurance after installations or service calls.
• Act as a trusted advisor on energy-saving strategies.
• Help customers achieve fuel reduction goals.
• Monitor and optimize system performance continuously.

Requirements

• Strong communication skills.
• Ability to adapt in a mission-driven environment.
• Experience in customer support.
• Technical knowledge of heating and energy systems.

Benefits

• Opportunity to work in a climate-tech company.
• Impact on sustainability and energy efficiency.