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Manager - Customer Support - Remote

Posted Yesterday
Customer Service
Full Time
India

Overview

This position is posted by Jobgether on behalf of Sprinto. We are currently looking for a Manager - Customer Support in India. This role offers the opportunity to lead and shape a high-performing customer support function in a dynamic, fast-scaling SaaS environment.

In Short

  • Lead and grow a high-performing, remote-first customer support team.
  • Ensure world-class customer service by meeting key metrics.
  • Build scalable, ISO-ready support systems.
  • Leverage automation and AI tools to streamline operations.
  • Analyze support data to drive decision-making.
  • Ensure 24/7 support readiness through effective planning.
  • Collaborate with cross-functional teams to resolve issues.
  • Champion a culture of continuous improvement.

Requirements

  • Experience in customer support management.
  • Strong understanding of SaaS environments.
  • Proficiency in data analysis and process optimization.
  • Experience with automation and AI tools.
  • Excellent leadership and communication skills.

Benefits

  • Opportunity to shape a growing team.
  • Work in a dynamic and fast-scaling environment.
  • Remote-first work culture.
  • Collaborative cross-functional opportunities.

Jobgether

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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