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Customer Support Manager - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

The Customer Support Manager leads the customer support department, ensuring superior service delivery and high customer satisfaction. This role involves managing daily operations, developing effective support strategies, and fostering a productive team environment.

In Short

  • Manage daily operations of the customer support department.
  • Develop effective support strategies.
  • Ensure high customer satisfaction.
  • Lead the onboarding process for media owners and agencies.
  • Field and prioritize platform bugs to engineering.
  • Update and train agency users on product changes.
  • Oversee customer inquiries and resolve escalated issues.
  • Implement customer support policies and procedures.
  • Monitor support statistics and customer feedback.
  • Collaborate with other departments for a seamless experience.

Requirements

  • 3+ years of B2B/B2C SaaS customer support experience.
  • Experience in OOH, advertising, or marketing is a plus.
  • High proficiency in digital tech tools (e.g., FreshDesk, Salesforce).
  • Strong interpersonal and organizational skills.
  • A bachelor's degree.

Benefits

  • Continuous improvement of support processes.
  • Opportunity to lead and build a productive team.
  • Engagement with various departments.
  • Stay current with industry trends and best practices.
AdQuick logo

AdQuick

AdQuick is a dynamic company specializing in advertising solutions, particularly in the out-of-home (OOH) advertising sector. The company focuses on providing a robust platform for suppliers and agencies, facilitating seamless media owner and agency onboarding, and ensuring high levels of customer satisfaction through effective support strategies. With a commitment to continuous improvement and innovation, AdQuick emphasizes the importance of a productive team environment and the integration of customer feedback into their service delivery. The company values tech-savvy individuals who are customer-obsessed and detail-oriented, fostering a culture that encourages adaptability and data-driven decision-making.

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