Customer Support Manager - Remote

Overview

We are looking for a motivated and experienced Customer Support Manager to lead our customer support department and drive superior customer support to business clients.

In Short

• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies.
• Informing the team of all new information related to products.
• Assessing support statistics and preparing detailed reports.
• Interviewing and hiring new employees.
• Overseeing and evaluating ongoing training efforts.
• Delivering performance evaluations and managing disciplinary processes.
• Managing the budget of the customer support department.

Requirements

• High school diploma or equivalent.
• Proven experience as a Customer Support Specialist.
• Thorough knowledge of legislation pertaining to consumer protection.
• Prior experience in a managerial or supervisory role.
• Top-notch oral, written, and interpersonal abilities.
• Well-developed arbitration skills.
• Affinity for multitasking with precision.
• Capacity to accept and utilize constructive criticism.
• Alignment with our company's values.

Benefits

• Health and financial benefits.
• Learning and growth opportunities.
• Competitive salary compensation.
• Rewarding bonus programs.
• Wide range of work-life benefits.