Customer Support Manager - Remote

Overview

We are looking for a motivated and experienced Customer Support Manager to lead our customer support department, driving superior customer support to business clients through effective policies and procedures.

In Short

• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing processes to enhance customer satisfaction.
• Formulating and revising customer support policies.
• Informing the team of new information related to products and procedures.
• Assessing support statistics and preparing reports.
• Interviewing and hiring new employees.
• Overseeing ongoing training efforts.
• Delivering performance evaluations.
• Managing the budget of the customer support department.

Requirements

• High school diploma or equivalent.
• Proven experience as a Customer Support Specialist.
• Thorough knowledge of consumer protection legislation.
• Prior experience in a managerial role is advantageous.
• Excellent oral, written, and interpersonal skills.
• Well-developed arbitration skills.
• Affinity for multitasking.
• Capacity to accept constructive criticism.
• Alignment with company values.

Benefits

• Health and financial benefits.
• Learning and growth opportunities.
• Competitive salary compensation.
• Rewarding bonus programs.
• Work-life benefits designed to make life easier.