Customer Support Manager - Remote

Overview

heycare is dedicated to genuine work-life balance: We help employees of our corporate clients find suitable care offerings for children, dependents, or pets, and additionally provide professional 1:1 consultations on family, care, and mental health topics. We collaborate with qualified caregivers and consultants such as psychologists, coaches, and care experts.

To strengthen our team, we are looking for a dedicated Customer Support Manager who excels in empathy, organizational talent, and self-responsibility.

In Short

• First point of contact for caregivers, consultants, and users (employees of our corporate clients)
• Support in finding care options (e.g., childcare, care, or pets)
• Assistance in finding suitable 1:1 consultations
• Contact person for operational questions via email, in-app chat, WhatsApp, or phone
• Qualitative verification of our caregivers
• Recruitment of new caregivers
• Communication with our consultants (psychologists, therapists, and coaches)
• Coordination and organization of webinars
• Analysis of user feedback and deriving concrete optimization proposals for our product team
• Planning of childcare and vacation offers for corporate clients

Requirements

• Extensive experience in customer support
• Hands-on mentality, organizational skills, and a good eye for detail
• Strong communication skills and empathy – both written and verbal
• Initial experience in recruiting is an advantage
• Independent, structured, and solution-oriented work style
• Experience in guiding students or small teams is a plus
• Proficient use of digital tools and support systems
• Fluency in German, good English skills, French is a plus

Benefits

• Access to our benefits from Wellpass, employee discounts, and use of our own app (heycare)
• Work remotely from Germany or in our Munich office with the possibility of workation
• 3-4 team events per year
• Utilize our training budget for your professional development
• Paid parental leave for fathers
• Make a real impact! Help us make the world a better place and ensure that work-life balance is simple and natural.