Customer Support Manager - Remote

Overview

COMPLY is seeking a driven and empathetic Customer Support Manager to enhance our customer support team, focusing on mentoring, managing schedules, and resolving technical issues.

In Short

• Manage and mentor a team of Customer Support Representatives.
• Maintain team schedules and monitor performance metrics.
• Lead on technical issues and client escalations.
• Develop team strengths and assist with training.
• Review client feedback and implement improvements.
• Act as a subject matter expert in products and industry.
• Assist in recruiting and hiring processes.
• Update and maintain training documents.
• Provide continued education to clients on products.
• Opportunity for career development within the organization.

Requirements

• Experience leading a Customer Support team is preferred.
• Bachelor’s Degree in Finance, Economics, or Business.
• Excellent communication skills, both written and verbal.
• Ability to see projects through to completion.
• Flexible to changes in a dynamic environment.
• Exceptional organizational and time management skills.
• Strong troubleshooting and resolution skills.
• Experience with Salesforce or other CRM systems is a plus.

Benefits

• Opportunity for advancement and career development.
• Work in a high-growth organization recognized with multiple awards.
• Join a team of over 300 talented innovators.
• Engage with a diverse client base globally.
• Be part of a company focused on compliance technology.