Customer Support Manager - Remote

Overview

The Customer Support Manager will lead and enhance the performance of the customer support team, focusing on both day-to-day operations and long-term growth.

In Short

• Lead and enhance the performance of the customer support team.
• Optimize workflows and collaborate with senior leadership.
• Drive innovation through data-driven tests.
• Oversee management of risk and customer issues.
• Work cross-functionally with various teams.
• Create and present strategic reports to senior leadership.

Requirements

• 3-5+ years of experience in customer service management.
• Strong leadership and coaching skills.
• Proven ability to optimize workflows and improve efficiency.
• Excellent communication and stakeholder management skills.
• Availability to work weekends.

Benefits

• Unlimited PTO.
• 16 weeks of fully paid parental leave.
• $500 home office allowance.
• Virtual first culture with a distributed workforce.
• 5% 401k match and health benefits.