Senior Manager, Post Sales Education - Remote

Overview

The Senior Manager, Post Sales Education will be responsible for training and mentoring new hires within the Post Sales organization and developing training plans for clients. This role requires collaboration with portfolio companies on product training and overseeing training strategies to enhance customer support.

In Short

• Own the digital customer journey for a seamless experience.
• Design and implement scalable customer success programs.
• Create engaging self-serve resources in collaboration with marketing.
• Utilize AI-driven insights for personalized customer interactions.
• Analyze customer usage patterns for segmentation and tailored journeys.
• Collaborate with Customer Success Managers for consistent customer experience.
• Establish and monitor KPIs for digital programs.
• Work with cross-functional teams to enhance customer experience.

Requirements

• 3+ years in customer support or customer success.
• Bachelor’s Degree in Finance, Economics, or Business.
• Proficiency with customer success tools (e.g., Gainsight, Pendo).
• Experience in designing automated customer journeys.
• Ability to create impactful self-serve resources.
• Experience with AI personalization techniques.
• Strong data analysis and segmentation experience.
• Excellent communication skills.
• Strong organizational and time management skills.

Benefits

• Opportunity for career development and advancement.
• Dynamic and supportive work environment.
• Work with a leading provider in regulatory compliance.