Senior User Education Manager - Remote

Overview

The Sr. User Education Manager will lead user education and in-platform user communications for Murmuration's SaaS platform, developing tools to help partners drive impact in their communities.

In Short

• Develop and execute a comprehensive user education strategy across multiple channels.
• Create and maintain documentation and self-service learning resources.
• Advocate for user needs and translate insights into actionable recommendations.
• Partner with teams to identify knowledge gaps and develop effective communications.
• Coordinate inbound and outbound communications through the platform.
• Support the Technology Division's documentation processes and standards.

Requirements

• Experience in user education or related field.
• Strong communication skills.
• Ability to measure and improve learning effectiveness.
• Experience with SaaS platforms.
• Knowledge of user experience best practices.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Collaborate with a talented team of Product Managers and Designers.
• Impactful work focused on civic engagement.