Scale Customer Success Manager - Remote

Overview

As a Scale Customer Success Manager at COMPLY, you will play a crucial role in enhancing customer experiences for thousands of clients in the financial services sector, leveraging data and technology to drive customer value and adoption.

In Short

• Manage customer lifecycle with a focus on product adoption.
• Analyze data to provide proactive solutions and insights.
• Monitor key metrics and client health throughout their journey.
• Collaborate with cross-functional teams to advocate for customer needs.
• Conduct presentations and educational sessions for clients.
• Drive innovative strategies to enhance customer experience.
• Support the creation of high-quality resources for clients.
• Participate in team projects to achieve departmental goals.
• Utilize analytics to influence decision-making.
• Possess strong communication and multitasking skills.

Requirements

• 2+ years in a customer-facing role for a software company.
• Experience with CX or analytics platforms.
• Proficient in Microsoft Office and communication tools.
• Ability to manage multiple projects with attention to detail.
• Strong analytical and problem-solving skills.
• Exceptional verbal and written communication skills.
• Experience working with cross-functional teams.
• Understanding of financial services industry.
• Ability to convey complex topics to diverse audiences.

Benefits

• Opportunities for career advancement and learning.
• Collaborative work environment.
• Impactful work with a leading compliance software provider.
• Supportive team culture.
• Access to innovative tools and technologies.