Scale Customer Success Manager - Remote

Overview

As a Scale Customer Success Manager, you will play a crucial role in building programs and content that support and nurture thousands of COMPLY customers, contributing to a best-in-class customer experience and fostering growth within the organization.

In Short

• Define, develop, and deliver content and programs for customer adoption.
• Test and iterate on content program ideas based on business outcomes.
• Identify trends in customer challenges and suggest solutions.
• Partner with cross-functional teams to leverage customer successes.
• Identify risks to customer retention and implement strategies.
• Use Totango to monitor customer usage and health indicators.
• Understand and enhance the customer experience across their journey.
• Find opportunities to implement scalable customer value programs.
• Engage with customers at critical points for adoption support.

Requirements

• 2+ years in a customer-facing role for a software company.
• Experience with CX or analytics platforms.
• Proficient in Slack and Microsoft Product Suite.
• Comfortable with various software tools including CRM and email marketing.
• Ability to manage multiple projects with attention to detail.
• Strong analytical and problem-solving skills.
• Exceptional communication and presentation skills.
• Experience working with cross-functional teams.
• Ability to analyze customer data to influence decisions.
• Understanding of the financial services industry.

Benefits

• Opportunity for career advancement and learning.
• Experience in a fast-paced software company.
• Work with a diverse team across various functions.
• Engagement in impactful customer success initiatives.