Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager at COMPLY is responsible for developing customer relationships that promote retention and loyalty, ensuring customer satisfaction with services, and advocating for their needs.

In Short

• Central point of contact for customer inquiries.
• Build meaningful relationships with customers.
• Identify and validate desired customer outcomes.
• Monitor customer health and mitigate churn risk.
• Collaborate with internal teams to relay customer feedback.
• Assist in contract renewals and identify upsell opportunities.
• Use tools like Gainsight and Salesforce for account management.
• Deliver regular business reviews to customers.
• Document and escalate high-priority concerns.
• Support revenue retention and growth through advocacy.

Requirements

• 2+ years’ experience in Customer Success or Account Management.
• Experience in financial services or compliance is a plus.
• Strong persuasive and negotiation skills.
• Empathy for customers and passion for growth.
• Analytical and organized mindset.
• Desire for continuous learning and improvement.
• Excellent communication and presentation skills.
• Ability to manage and see projects through.
• Creative leadership skills to inspire others.
• Problem-solving abilities.

Benefits

• Opportunity to work with leading compliance software.
• Engaging work environment focused on customer success.
• Collaboration with cross-functional teams.
• Growth opportunities in a dynamic industry.
• Supportive company culture.