Associate Customer Success Manager - Remote

Overview

As an Associate Customer Success Manager at Customer.io, you will specialize in managing the onboarding and ongoing support of SMB and Mid-Market accounts, guiding customers to achieve their desired business outcomes.

In Short

• Lead onboarding and support for SMB and Mid-Market accounts.
• Collaborate with various teams to assist customers effectively.
• Manage customer inquiries and provide dedicated support.
• Identify and optimize customer experience processes.
• Conduct kick-off calls and plan data management strategies.
• Advise customers on best practices and implementation strategies.
• Gather customer feedback to inform digital strategy.
• De-risk accounts and nurture growth in promising segments.
• Manage shared inbox for customer requests.
• Eligible for growth into other CSM roles.

Requirements

• 1+ years of experience in SaaS with customer interaction.
• Based in a timezone from UTC -5:00 to UTC -8:00.
• Ability to learn technical subjects quickly.
• Experience communicating technical needs and solutions.
• Creative problem-solving skills.
• Fluency in additional languages is a bonus.
• Strong opinions about customer experience.

Benefits

• Unlimited PTO with encouragement for vacation days.
• 16 weeks paid parental leave.
• 100% paid insurance premiums.
• 401k retirement matching up to 5%.
• $1,500 annual healthy lifestyle budget.
• $250/month Remote Work Stipend.
• $300/month co-working space reimbursement.
• $2,000 yearly professional education budget.
• $1,500 home office budget.
• One month sabbatical after five years.