Customer Success Manager, Associate - Remote

Overview

The Customer Success Manager, Associate at Renaissance plays a crucial role in ensuring that customers achieve their desired outcomes and experience exceptional value from the company's education technology solutions.

In Short

• Drive adoption, retention, and expansion among valuable customers.
• Build and manage key stakeholder relationships.
• Develop communication strategies to monitor account health.
• Collaborate with sales, marketing, and product teams.
• Continuously educate about Renaissance’s products and K-12 landscape.
• Anticipate customer needs and adapt strategic plans.
• Cultivate relationships within assigned accounts.
• Adapt quickly to new processes and systems.
• Curate success stories to enhance efficacy resources.
• Must reside in Indiana or Ohio.

Requirements

• Strong relationship-building skills.
• Ability to lead project implementations.
• Proactive and action-oriented mindset.
• Strong technical skills and a willingness to learn.
• Effective written and verbal communication.
• Driven to exceed customer expectations.
• Experience in mitigating churn and handling objections.
• Passion for supporting teachers and students.
• Experience in Education and/or SaaS.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• Health Savings and Flexible Spending Accounts.
• 401(k) and Roth 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.