Associate Customer Success Manager - Remote

Overview

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life.

In Short

• Drive product adoption and maximize customer retention.
• Ensure a seamless implementation process for customers.
• Communicate utilization data that demonstrates value creation.
• Contribute to the development of self-service resources.
• Assist in creating scalable campaigns to educate customers.
• Secure customer feedback to influence product roadmap.
• Maintain information flow and document customer accounts.
• Improve business metrics to measure customer relationship health.
• Travel up to 50% within the designated territory.
• Work independently managing multiple customer relationships.

Requirements

• At least 4 years of experience in customer success or account management.
• Exceptional prioritization and organizational capabilities.
• Technically adaptive with a capability to learn new solutions.
• Superior verbal and written communication abilities.
• Adept in identifying customer risks and proactively engaging customers.
• Strong presentation, negotiation, problem-solving, and analytical skills.
• Continuous learning mindset and detail-oriented approach.
• Proven track record of exceeding objectives.
• Experience with SaaS renewals, preferably in EdTech.
• Willingness to travel up to 50% of the time.

Benefits

• Opportunity to work with innovative training solutions.
• Engaging and enjoyable work environment.
• Support for continuous learning and professional development.
• Ability to make a significant impact on customer success.
• Flexible work arrangements.