Associate Customer Success Manager - Remote

Overview

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.

Federato’s AI/ML-driven platform leverages deep reinforcement learning to help insurance companies optimize the portfolio of risks they insure, allowing them to continue to provide fair and equitable pricing in difficult-to-price areas. Our category-defining ‘RiskOps’ solution drives better underwriting decisions by operationalizing underutilized data investments and surfacing real-time risk and portfolio insights. We focus on putting insurance underwriters back in the driver’s seat, helping them meet their goals while providing an important service to society.

In Short

• Lead the planning, execution, and delivery of customer-facing projects.
• Coordinate with internal teams to ensure alignment on project goals.
• Maintain accurate project documentation and provide status updates.
• Identify and manage risks to ensure successful project delivery.
• Work with QA to ensure deliverables meet quality standards.
• Manage customer support requests and identify trends.
• Lead user training sessions and provide ongoing support.
• Monitor customer usage to identify adoption gaps.

Requirements

• 3-5 years of experience in P&C or Specialty insurance preferred.
• Experience in customer success or project management roles.
• Strong understanding of software development methodologies.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Solid experience in risk management and stakeholder management.
• Knowledge of project management tools.
• Customer-centric mindset focused on delivering results.
• PMP or Scrum Master certifications are a plus.

Benefits

• Competitive salary with stock options.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive company culture.
• Flexible work environment.
• Supportive team atmosphere.
• Engaging work focused on meaningful impact.
• Fun and dynamic workplace.