Customer Success Manager, Associate - Remote

Overview

The Customer Success Manager at Renaissance is responsible for ensuring that customers achieve their desired outcomes through effective onboarding, nurturing, and support, driving successful implementations and retention.

In Short

• Understand customer needs and define success criteria.
• Drive adoption and retention among valuable customers.
• Build and manage key stakeholder relationships.
• Monitor account health and deliver learning outcomes.
• Collaborate with sales, marketing, and product teams.
• Self-educate about products and the competitive landscape.
• Anticipate customer needs and adapt plans accordingly.
• Cultivate relationships within assigned accounts.
• Actively seek to understand and incorporate new processes.
• Curate success stories to enhance resources.

Requirements

• Strong relationship-building skills.
• Experience in project implementation and coordination.
• Proactive and action-oriented mindset.
• Strong technical skills and willingness to learn.
• Effective communication skills, both written and verbal.
• Drive to exceed customer expectations.
• Experience in mitigating churn and handling objections.
• Background in Education and/or SaaS.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• 401(k) and Roth 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.