Associate Customer Success Manager - Remote

Overview

As an Associate Customer Success Manager, you will manage a dynamic portfolio of over 120 customers, ensuring a top-tier customer experience in a remote-first environment.

In Short

• Manage a portfolio of 120+ customers across various stages of their lifecycle.
• Ensure high customer satisfaction and retention.
• Engage proactively with at-risk customers to drive product adoption.
• Minimize churn and identify opportunities for customer growth.
• Collaborate closely with the Launch and Support teams.
• Analyze customer data to inform strategic decisions.
• Offer personalized advice to improve customer ROI.
• Drive feedback loops with internal teams.
• Influence product improvements and customer strategies.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to analyze data and derive insights.
• Proactive problem-solving skills.
• Familiarity with customer engagement strategies.

Benefits

• Fully remote work environment.
• Opportunity to work with a dynamic team.
• Professional development opportunities.
• Flexible working hours.