Associate Customer Success Manager - Remote

Overview

Yottaa is seeking a motivated and customer-focused Associate Customer Success Manager to support customer success initiatives. This role is essential in driving customer engagement, improving customer satisfaction and ensuring retention of an assigned book of business.

In Short

• Support customer success initiatives at Yottaa.
• Drive customer engagement and satisfaction.
• Ensure retention of an assigned book of business.
• Work with leading eCommerce brands and retailers.
• Contribute to optimizing customer interactions.
• Enhance overall shopper journey.
• Monitor performance and deliver automation.
• Boost site speed and reduce bounce rates.
• Maximize ROI for customers.
• Collaborate with a motivated team.

Requirements

• Strong customer service skills.
• Experience in customer success or related field.
• Ability to drive customer engagement.
• Excellent communication skills.
• Problem-solving abilities.
• Familiarity with eCommerce platforms.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Proficient in using customer relationship management (CRM) tools.
• Passion for helping customers succeed.

Benefits

• Opportunity to work with leading brands.
• Dynamic and supportive work environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Flexible work arrangements.
• Health and wellness programs.
• Collaborative team culture.
• Access to the latest tools and technologies.
• Employee recognition programs.
• Work-life balance initiatives.