Customer Success Manager - Remote

Overview

Yottaa is seeking an experienced and customer-centric Customer Success Manager to manage a portfolio of customers and ensure their satisfaction and retention, focusing on building strong customer relationships and driving business outcomes.

In Short

• Lead customer onboarding efforts for seamless implementation of Yottaa.
• Drive product adoption and usage with strategic guidance.
• Develop and execute tailored success plans for customers.
• Advocate for new Yottaa features to maximize customer value.
• Articulate Yottaa’s value proposition effectively.
• Address customer feedback and concerns promptly.
• Collaborate with the Renewal Manager on successful renewals.
• Identify and plan against churn risk proactively.

Requirements

• Bachelor's degree or equivalent experience.
• 3-5+ years in customer success or account management.
• Knowledge of eCommerce platforms and web performance.
• Proven ability to build strong customer relationships.
• Experience in objection handling and resolving challenges.
• Growth mindset with quick learning ability.
• Strong problem-solving and critical-thinking skills.
• Excellent collaboration and organizational skills.

Benefits

• Opportunity to work with leading eCommerce brands.
• Dynamic and supportive work environment.
• Professional growth and development opportunities.