Associate Customer Success Manager - Remote

Overview

Owner.com is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle.

In Short

• Manage a portfolio of 120+ customers.
• Focus on engaging at-risk customers.
• Maximize product adoption and deliver customer value.
• Mitigate churn risks.
• Generate brand ambassadors.
• Uncover expansion opportunities.
• Influence changes on the customer journey.
• Provide feedback to cross-functional teams.
• Measure success by revenue retention and customer engagement.
• Remote-first role open to candidates in Mexico City or Bogotá.

Requirements

• Proactive and results-driven mindset.
• Experience in customer success or related field.
• Strong communication skills.
• Ability to manage a dynamic portfolio.
• Experience with customer engagement strategies.
• Understanding of product adoption techniques.
• Ability to work cross-functionally.
• Fluency in English and Spanish preferred.
• Experience in the restaurant or service industry is a plus.
• Willingness to work in a remote environment.

Benefits

• Remote-first work environment.
• Opportunity to influence product offerings.
• Work with a talented team from successful companies.
• Growth opportunities within the company.
• Competitive salary and benefits.
• Supportive company culture.
• Access to training and development resources.
• Flexible work hours.
• Engaging work with local businesses.
• Opportunity to make a significant impact.