Associate Customer Success Manager - Remote

Overview

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives.

In Short

• We are hiring two Associate Customer Success Managers.
• Looking for energetic and customer-centric professionals.
• Responsible for understanding client needs and providing tailored solutions.
• Requires exceptional organizational skills and a proactive approach.
• Must have critical thinking and problem-solving skills.
• Communicate effectively with both business and technical audiences.
• Familiarity with cybersecurity and threat intelligence is essential.
• Serve as a trusted advisor to customers.
• Work across multiple teams to enhance product offerings.
• Commitment to delivering high-quality service and building customer trust.

Requirements

• Troubleshooting and problem-solving skills.
• Great client-facing and communication skills.
• Customer-facing experience in a tech-driven environment.
• Ability to act as a team player and coach.
• Understanding of Cyber Threat Intelligence and cybersecurity operations.
• Background in the intelligence community or military intelligence is desired.

Benefits

• Commitment to diversity and inclusion.
• Opportunities to connect with coworkers through various events.
• Health and wellness perks like gym reimbursements and inclusive events.
• Investment in career growth and development opportunities.