Associate Customer Success Manager - Remote

Overview

ESW is seeking a dedicated Associate Customer Success Manager to join our expanding Client Success Management team. In this role, you will assist the CSM team in driving client sales, achieving revenue targets, and ensuring customer satisfaction.

In Short

• Assist managing day to day aspects of our client’s business through cross-functional coordination of client activities and business operation deliverables through clear and effective communication.
• Respond to client questions and concerns, log incident tickets, & monitor ticketing system to ensure prompt responses and resolution.
• Assist with client reporting and leverage analysis to recommend areas of growth opportunity.
• Support internal and external cross-functional business reviews, by preparing visually compelling presentation slides.
• Assist in the development, coordination and execution of client initiative project plans.
• Ensure all client documentation is updated and maintained in Salesforce.
• Develop deep product and internal process knowledge and be a strategic problem solver with the ability to identify and implement creative solutions and process improvements.
• Become an international ecommerce subject matter expert and commitment to keep informed on latest global ecommerce trends and innovations.

Requirements

• Undergraduate degree in applicable field.
• 1-2 years of relevant business or professional experience.
• Experience successfully building and maintaining strong internal and external relationships.
• Experience with enterprise reporting systems and pulling and analyzing data sets.
• Experience creating business review presentations, with solid business principles applied.
• Prior experience working with clients as an account manager preferred.
• Experience with and working knowledge of ecommerce and logistics a plus.
• Strong MS Office skills, including proficiency with Excel (pivot tables, VLOOKUP).
• Excellent PPT and presentation development skills.
• Technically savvy with strong analytical and problem-solving skills.
• Ability to communicate clearly and effectively in an oral or written capacity.
• Demonstrated ability to learn and apply basic concepts in new situations.
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
• Sense of urgency with ability to follow-up and follow through.
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions.

Benefits

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.