Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager at Cyderes plays a crucial role in ensuring customers achieve their desired outcomes in cybersecurity, focusing on retention, growth, and client satisfaction.

In Short

• Manage assigned client accounts and drive retention and growth.
• Serve as the main point of contact for clients and stakeholders.
• Schedule and host meetings focused on service outcomes.
• Drive the customer journey and ensure service delivery value.
• Create strategic relationships with key stakeholders.
• Define success criteria and key performance indicators with clients.
• Align with Sales on customer objectives and milestones.
• Deliver reports and business reviews to clients.
• Advocate for customers within the organization.
• Analyze customer needs and recommend additional services.

Requirements

• Experience in customer-facing roles.
• Knowledge of cybersecurity concepts and best practices.
• Strong verbal and written communication skills.
• Willingness to travel as needed.
• Excellent analytical and problem-solving skills.
• Strong relationship management skills.
• Ability to think strategically and execute tactically.
• Bachelor’s degree or relevant experience.
• Project management experience.
• Technical background in cybersecurity technologies.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with interesting technologies.
• Collaborative team culture.
• Professional growth and development opportunities.
• Impactful role in client success and cybersecurity.