Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager (ACSM) at Reltio will focus on supporting tech touch customers to ensure they derive maximum value from our platform. You will act as a key post-sale contact to ensure customer adoption, guide them in using our products, and assist in driving retention.

In Short

• Manage a portfolio of tech-touch customers using Customer Success tools.
• Develop a basic understanding of each customer's business goals.
• Assist customers with utilizing available resources.
• Document and review the success plan.
• Track customer health and adoption metrics.
• Timely data capture within internal applications.
• Identify and track critical customer information.
• Monitor customer progress and escalate high-risk accounts.
• Regularly communicate with customers to check satisfaction.
• Collaborate with sales and support teams.

Requirements

• Bachelor's degree in Computer Information Systems or similar.
• Strong interest in customer success and technology.
• Excellent verbal and written communication skills.
• Ability to understand customer needs.
• Ability to manage time and prioritize effectively.
• A passion for helping others.
• Experience or interest in software architecture.
• Experience with cloud software solutions.
• A problem-solving mindset.

Benefits

• Flexible work arrangements.
• Opportunities for personal and professional growth.
• Collaborative team environment.
• Commitment to diversity and equal opportunity.