Customer Engineer - Remote

Overview

The Customer Engineer provides expert technical support to high-value customers, resolving complex issues and proactively ensuring system health while enhancing overall customer satisfaction and product improvement.

In Short

• Handle complex technical problems including configuration, integration, and debugging.
• Resolve customer technical issues through research and troubleshooting.
• Provide high-quality customer engineering assistance.
• Serve as a subject matter expert for multiple product features.
• Attend client meetings to analyze and troubleshoot problems.
• Participate in rapid response teams with engineering and DevOps.
• Monitor alerting tools and communicate for escalation prevention.
• Provide input on product enhancements to improve customer use.
• Participate in 24/7 on-call rotation for critical issues.
• Share best practices and author technical documents.

Requirements

• Bachelor's degree in Computer Science or equivalent.
• 3+ years of experience with MDM solutions.
• 3+ years supporting enterprise SaaS products.
• 3+ years experience with Public Clouds (AWS/GCP/Azure).
• 3+ years with REST APIs and integration tools.
• Experience as a software/support/solution engineer.
• Experience in data management and analytics.
• Hands-on programming experience (Python, Java).
• Knowledge of scalable data systems.

Benefits

• Comprehensive health insurance including family coverage.
• Accidental and life insurance.
• Free online doctor consultations.
• 36 annual leave days including sick and earned leaves.
• Support for home office setup.
• Mobile & internet reimbursement.
• Free meals provided.
• Additional off as a recharge week annually.
• Flexible work arrangements.