Customer Engineer - Remote

Overview

As a Customer Engineer at Reltio, you will provide expert technical support to high-value customers, ensuring their satisfaction and resolving complex issues while contributing to product improvement.

In Short

• Handle complex technical problems for customers, including configuration and integration.
• Resolve customer technical issues through research and troubleshooting.
• Provide high-quality customer engineering assistance.
• Serve as a subject matter expert on product features.
• Participate in meetings with clients to analyze problems.
• Monitor alerting tools for escalation prevention.
• Communicate proactively to ensure customer satisfaction.
• Participate in a 24/7 on-call rotation for critical issues.
• Author technical documents for the knowledge base.
• Lead support initiatives for organizational improvement.

Requirements

• Bachelor's degree in Computer Science or equivalent.
• 3+ years experience with cloud MDM solutions.
• 3+ years supporting SaaS products in a customer-facing role.
• Experience with AWS, GCP, Azure services.
• 3+ years experience with REST APIs and integration tools.
• Programming experience in Python or Java.
• Experience in data management and analytics.
• Knowledge of scalable data systems and distributed technology.

Benefits

• Comprehensive medical insurance, including family coverage.
• Accidental and life insurance.
• Free online doctor consultations.
• 36 annual leaves, including sick and earned leave.
• Support for home office setup.
• Mobile and internet reimbursement.
• Free meals provided.
• Additional wellness and work-life balance initiatives.