Associate Customer Success Manager - Remote

Overview

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life.

In Short

• Drive product adoption and customer success using data and analytics.
• Ensure a high rate of annual subscription renewals.
• Manage a $2M+ book of business.
• Communicate customer utilization data effectively.
• Contribute to self-service resources for customers.
• Assist in creating educational campaigns for customers.
• Secure customer feedback to influence product development.
• Maintain documentation of customer accounts.
• Improve business metrics related to customer relationships.
• Travel up to 50% within designated territories.

Requirements

• 4+ years in customer success or account management.
• Exceptional organizational and prioritization skills.
• Ability to manage multiple customer relationships.
• Technically adaptive with strong communication skills.
• Adept at identifying customer risks and providing solutions.
• Strong presentation and negotiation skills.
• Detail-oriented and continuous learning mindset.
• Proven track record of exceeding objectives.
• Experience with SaaS renewals, preferably in EdTech.
• Willingness to travel up to 50% of the time.

Benefits

• Opportunity to work in a mission-driven company.
• Engaging work environment with innovative training solutions.
• Professional development opportunities.
• Flexible working arrangements.
• Collaborative team culture.