Associate Customer Success Manager - Remote

Overview

Transfr is on a mission to help create pathways to career success through immersive career exploration and training simulations, empowering learners and job seekers to find the right jobs and build necessary skills.

In Short

• Drive product adoption and customer success using data analytics.
• Achieve high annual subscription renewals through proactive customer engagement.
• Ensure seamless implementation processes for customers.
• Communicate value creation and utilization data to customers.
• Contribute to the development of self-service resources for customers.
• Assist in creating campaigns to educate customers and increase product adoption.
• Gather customer feedback to influence product development.
• Maintain information flow and documentation for customer accounts.
• Improve business metrics to assess the health of customer relationships.

Requirements

• 3+ years of experience in customer success or account management.
• Exceptional organizational skills for managing a $2M+ book of business.
• Ability to work independently and manage multiple relationships.
• Technically adaptive with strong communication skills.
• Adept at identifying customer risks and providing solutions.
• Strong presentation, negotiation, and analytical skills.
• Detail-oriented with a continuous learning mindset.
• Proven track record of exceeding objectives.
• Experience with SaaS renewals, preferably in EdTech.
• Willingness to travel up to 50% of the time.

Benefits

• Opportunity to work in a mission-driven company.
• Engaging work environment focused on innovative training solutions.
• Chance to contribute to the improvement of job placement pipelines.